Lavanya Pasupuleti
Have been using the app for about a month now and already liking it very much. We use to struggle with ordering the water cans and had to change multiple vendors because of cleanliness of the cans. Also didn't wanted to invest a lumpsump amount for water filter installation. DrinkPrime made it very easy from installation to maintainance. Also using the app is pretty straight forward.
1 person found this review helpful
Jyotisankar Panda
This review concerns the app and service. I've not been able to log into app as I don't get the OTP at all. I've requested the customer service multiple times to use email id for OTP, but they're not done it since last 4 months I've been using their service. I was helped with login once, since then I've sent email multiple times and talked with customer service who told that I'll be helped in 30 minutes which never happened. My maintenance is due too, which got ignored even after having a slot.
2 people found this review helpful
Waterwala Labs Pvt Ltd
June 29, 2020
Dear Jyotisankar, apologies for the inconvenience caused. We have taken note of this and have shared it with the concerned team. They will connect with you for further assistance.
29/06/2020:
Updated: Dear sir, we believe that your concern has been addressed. Do let us know if you need any further assistance.
Sahil Gulati
- Flag inappropriate
- Show review history
The water quality is okay and the installation is easy. But, they never service your filter even though they say whenever it's time they contact you for service. Never happened in the last one and a half year. If you are traveling and want to pausebthe subscription they charge you around 250 for that. How stupid is that? If my subscription runs out andbi recharge after 10 days, then they'll deduct 9 days of validity from that new recharge. Almost a scam. Returning my filter now.
12 people found this review helpful
Waterwala Labs Pvt Ltd
April 10, 2024
Hi Sahil, We deeply regret putting you in such an uncomfortable situation. Our sincere apologies for the inconvenience caused. We request you to kindly share your ticket id or purifier id with us, our team will get in touch with you asap. Thank you